Your most common questions, answered simply and clearly.
Use this space to provide your website visitors with a brief description on what to expect before clicking on a section title.
Q: Where do you ship from?
A: All our products are shipped from the Netherlands.
Q: Do you ship internationally?
A: Currently, we ship within the EU. We’re working on expanding to more countries soon!
Q: Do you ship internationally?
A: Currently, we ship within the EU. We’re working on expanding to more countries soon!
Q: How long will it take to receive my order?
A: Orders are usually processed within 1–3 business days. Delivery within the Netherlands takes 2–5 working days. EU shipping may take 5–10 working days.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and order size. We offer free shipping within the Netherlands on orders over €40.
Q: What is your return policy?
A: You can return unworn, unwashed items within 14 days of delivery. Tags must still be attached. Sale items are non-refundable.
Q: How do I request a return?
A: Simply email us at info@elisgraceandglory.nl with your order number and reason for return. We’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive the returned item. The refund will be issued to your original payment method.
